Frequently Asked Questions
Everything you need to know about your Vanda Novak experience.
Where does Vanda Novak ship to?
We offer worldwide shipping. Delivery times vary by location, typically ranging from 3-5 business days within Europe and 7-10 business days for international orders.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all security tags and packaging intact to be eligible for a refund.
How can I ensure I choose the correct size?
Our footwear generally fits true to size. We provide a detailed size guide on each product page to help you find your perfect fit based on foot measurements.
What materials are used in Vanda Novak designs?
We pride ourselves on using premium Italian leathers and high-quality components. Every pair is handcrafted in our specialized workshops to ensure lasting durability and comfort.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital payment options like Apple Pay and Google Pay.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's journey in real-time.